About Elscomm | North Sydney Since 2006

Before we talk about us, see how clients rate us.

Service quality you can see

Every time we close a support ticket, clients have the opportunity to rate their experience. The result is displayed here live, because consistent service needs to be measured, not promised.

98.8% ticket satisfaction over the last 12 months, scored by clients as each support ticket closes.

One Stubborn idea

IT should create momentum, not friction.

Businesses often outgrow their IT provider quietly. New starters wait days for access, projects stall because nobody owns them, and ageing systems force people to work around them.

Good IT is not about chasing every new trend. It is about replacing what holds you back and introducing better tools before limitations start costing you time.

Service should not depend on who answers the phone. Since 2006, Elscomm has been built around a team that knows your business, takes ownership and delivers a consistent standard.

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Rene sketching out an IT plan on a whiteboard

Elscomm at a glance

The key facts about who we are, who we work with and how we work.

Founded: 2006, by René Els, Founder and Managing Director
Business address: Level 25, 100 Mount St, North Sydney NSW 2060
Who we support: Sydney professional services firms of 15 to 70 staff, including accounting, engineering, consulting, financial services and healthcare
What we do: Managed IT services: help desk, devices, Microsoft 365 and Azure, cyber security, backup and disaster recovery, supplier management and IT strategy with a virtual CIO
Support hours: Help desk Monday to Friday, 8am to 5pm, remote and on site across Greater Sydney. Security monitoring runs 24/7.
Microsoft and security: Microsoft Partner. Cyber security built around the Essential Eight, with Essential Eight and SMB1001 assessments on request.
Client ratings: Rated 5.0 from 89 Google reviews. 98.8% ticket satisfaction over the last 12 months.
Our promise: Three measurable improvements in your first 90 days, or we keep working free until we deliver.

Start with a free IT assessment or call (02) 8188 9777.

Our values

What this looks like in practice

These aren't slogans we framed and forgot. You'll feel each one in practice.

We do not stop at closing the ticket. We look for the next problem, the better approach and the small improvement that saves your team time. Taking ownership and going further is not an extra here; it is the standard.

Elscomm technician installing a ceiling mounted wireless access point

Your data, reputation and client trust are too important for shortcuts. We build layered defences, monitor for risk and act quickly when something looks wrong. We protect your business with the same care we would expect for our own.

Elscomm technician terminating network cabling in a comms cupboard

Technology never stands still, and neither do we. The next few years belong to automation and AI, and the businesses that move early will leave the rest behind. We're already out there, learning what's coming, so the moment it's ready you're ahead of it, not left scrambling to keep up.

Elscomm staff member handing a configured laptop to a client

You get real people who know your business and speak plainly. We give clear answers, straightforward pricing and honest advice, even when the conversation is difficult. You will not get scripts, blame shifting or silence when something goes wrong.

Elscomm team member with a laptop at a busy client office

Testimonials

Twenty years in. Here's what our clients say.

Elscomm is rated 5.0 from 89 Google reviews.

The future

IT built for what your business does next

Support and security are only the starting point. A modern IT partner should plan ahead, modernise ageing systems and make sure new people, projects and locations can move without unnecessary delays.

That means improving your technology before limitations become problems. We keep refining your systems, introducing practical automation and taking ownership so your team is not left chasing answers or working around outdated tools.

The result is faster onboarding, fewer disruptions and technology that scales with your plans. Not IT that reacts to growth, but IT that is ready for it.

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Elscomm engineer checking hardware in front of a server rack

why choose us

Built for businesses that expect more from IT

We support Sydney organisations with 15–70 people across engineering, construction, accounting, consulting, aged care, financial services, healthcare and education.

Professional services firms with fifteen to seventy people on the team

Right here in Sydney

Two Elscomm team members reviewing client information on a tablet

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Industries we know: engineering, construction, accounting, consulting, aged care, financial services, healthcare, and education

Leaders who see technology as something worth getting right

Outgrown your current provider?

Your business is moving faster, but support, onboarding and projects are getting slower. We step in when your current provider can no longer keep pace.

Losing time to unreliable processes?

New starters, device rollouts and everyday requests should not depend on someone remembering what to do. We build reliable processes that reduce delays, mistakes and wasted time.

Need a Sydney team nearby?

Most issues can be solved remotely, but sometimes you need someone onsite. Our Sydney-based team can be there when the situation requires it.

Serious about getting IT right?

You see technology as part of how the business performs, not just another expense. We work best with leaders who want stronger systems, better security and continuous improvement.

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IT built for ambitious businesses