A responsive help desk, managed devices, Microsoft 365 management, support for accounting and practice software, strong email and account security, and backups you restore from with confidence. Elscomm provides all of this for Sydney accounting firms of 15 to 70 staff through one local team.

Managed IT for accountants means one provider takes ongoing responsibility for your firm's technology for a monthly fee: help desk, devices, Microsoft 365, security, backups and planning, plus support around your accounting and practice software. Instead of paying for fixes when things break, you get monitoring and maintenance that stop most problems before they reach your team.

Yes. We support the devices, network, accounts and Microsoft 365 around Xero, MYOB and your other accounting and practice software, and work with your software vendors when an issue sits on their side.

Managed IT for accounting firms is usually priced per user each month, based on what is included: help desk, onsite support, security and backup. We quote a fixed monthly price after a free IT assessment, with every extra listed in writing.

We put multi-factor authentication on every account, harden Microsoft 365, filter email for phishing and invoice fraud, encrypt and manage devices, monitor for threats 24/7 and run separate, restore-tested backups.

If the Notifiable Data Breaches scheme covers your firm and a breach is likely to cause serious harm, you must notify the affected people and the Office of the Australian Information Commissioner. We help you contain the incident, work out what was accessed and gather the facts you need to report. This is general information, not legal advice.

For tax file number information, yes. Businesses holding TFNs fall under the Notifiable Data Breaches scheme for TFN breaches, whatever their turnover. Check your position with the OAIC or your adviser.

Yes, if your firm provides designated services. Since 1 July 2026 you must verify client identities and keep most records for seven years, which means secure storage, reliable backups and records you can retrieve on request. We set up the systems behind those obligations. Your compliance program stays with your firm.

Issues stopping billable work go to the front of the queue, and we plan upgrades and changes around your busiest periods instead of in the middle of them.

The ATO says it will never send an unsolicited message that directs you to a log in page. Treat any unexpected email or SMS with a link to ATO online services or myGov as a scam, and log in by typing ato.gov.au or my.gov.au yourself. Forward suspected scams to ReportScams@ato.gov.au. We filter phishing before it reaches your inbox and train staff to spot what gets through, which matters most around tax time.

Yes. We set up every office the same way, with consistent security, networks and support, so staff can move between offices and work from home without problems.

Insurer questionnaires usually ask about multi-factor authentication, backups, patching, email security, staff training and how you would respond to an incident. We put those controls in place and keep records of them, so you can answer with evidence instead of guesses.

Yes. We set up secure remote access to your files and accounting software, with multi-factor authentication and managed devices, so staff work anywhere without putting client data at risk.

Not by law, but cyber insurers, government clients and larger customers ask about them. We run Essential Eight and SMB1001 assessments on request, so you have dated evidence ready when someone asks.

Yes. We provide co-managed support, adding depth, security tools and cover for leave alongside your internal person.

Start with a free IT assessment. We then handle the handover with your current provider, including admin access, documentation and licences, and take over support on an agreed date.