IT support North Sydney that picks up the slack
Running a North Sydney business with 15 to 70 people? We take on the tickets, tighten the systems and automate the repetitive work, so technology stops being the hold-up. Seamless IT that works with you.
The IT services North Sydney runs on
Based in North Sydney, with engineers who've spent twenty years on businesses like yours: accounting, financial and professional services. We're not generalists learning on your time. We're the experts in finding the gaps and efficiencies that let you move faster.
Want to see what we mean? Give us 90 days for three real wins, or we work free until you have them.
of North Sydney works in professional services, financial services, or IT and telecoms. Exactly the businesses we know best.
Deadline-driven work
Professional and financial services make up the bulk of the postcode. When a practice management system or a file share goes down the cost is not inconvenience, it is billable time you never get back.
Offices on the move
Since Victoria Cross Metro opened, North Sydney has seen unusual churn, with tenants moving between buildings far more often than the area is used to. Relocations mean cabling, networks, Wi-Fi and phones, and a move day nobody wants to improvise.
Almost everyone commutes
Only around 13% of North Sydney workers live locally. Teams are spread across devices and locations by default, so secure remote access and consistent setup are the baseline, not extras.
Built for you. Rated by the people we build for.
These two numbers are the part we can't write ourselves. Every ticket we close gets scored by the person who raised it, and every Google review is public and permanent. Both sit here live, because service worth choosing should be measured, not described.
North Sydney and the lower North Shore
One team covering North Sydney and the suburbs around it, with our office on Mount St.
North Sydney
North Sydney, Milsons Point, McMahons Point, Waverton
Lower North Shore
Crows Nest, Cammeray, Neutral Bay, Kirribilli
St Leonards and north
St Leonards, Artarmon, Lane Cove, Greenwich
Elscomm
Level 25, 100 Mount St, North Sydney NSW 2060
Managed IT, cyber security and Microsoft 365 for businesses across North Sydney and the lower North Shore.
(02) 8188 9777What working with us actually looks like
4 steps that get the ball rolling
We learn your business
We map what you run, who relies on it and what is already causing friction. You get a plain-language picture of your environment, often the first time anyone has written it down.
The obvious gaps get closed
Backups verified, accounts tidied, security baselines applied, and licences you are paying for but not using switched off. Quick wins early.
Quiet monitoring and a roadmap
Systems watched in the background, and reporting that shows patterns rather than charts for their own sake. You will know what should happen now, next and later, and why.
Someone owns it until it is done
One place to ask, no triage maze, and no being passed between vendors. We stay with the problem, talk to whoever needs talking to, and come back with an actual outcome.
Managed IT services North Sydney, all under one team
One accountable partner, rather than a handful of suppliers pointing at each other.
Managed IT support
The daily work that keeps people moving. Support, maintenance, monitoring and steady improvement across your environment, with help that never passes your team around.
Learn MoreCyber security North Sydney
Practical layers around your people, devices, accounts and data. We show you where the real risk sits and close the gaps, without turning safe work into a daily obstacle course.
Learn MoreMicrosoft 365 management
Email, Teams, SharePoint, OneDrive, identity and device controls, set up around how your people actually communicate rather than how the licensing happens to be sold.
Learn MoreCloud and infrastructure
Networks, cloud platforms and core systems designed to adapt. Azure, servers, Wi-Fi, firewalls and remote access treated as one connected environment, not six separate problems.
Learn MoreBackup and disaster recovery
A backup only counts if it works on the day you need it. We protect what matters and plan the route back, so recovery is a procedure rather than a panic.
Learn MoreOffice moves and IT projects
Relocations, upgrades and cloud migrations planned properly. Cabling, network, Wi-Fi, phones and a move day that runs to a plan, which matters in North Sydney right now.
Learn MoreWant to learn more about your specific industry?
We shape support around the pressures, risks and working patterns of each sector.
Financial and professional services
Protect client information while keeping your people connected to the systems they use every day.
Learn moreAccounting firms
Deadlines do not wait for slow systems. Core platforms stay up right through the busy season.
Learn moreConstruction and engineering
Offices, sites and project teams kept on the same plans and the same information, wherever work happens.
Learn moreHealthcare and aged care
Access, accuracy and privacy held together, without adding friction to the work of care.
Learn moreStart the conversation
Let's build something better
Your business does not need more technology for the sake of it. Tell us about your business, your team and what is not working as well as it should. You do not need to know the technical answer. That part belongs with us. No hard sell. Just a useful first conversation.
Frequently asked questions about IT support in North Sydney
Who are the best IT support companies in North Sydney?
Several providers cover North Sydney and the lower North Shore, and the right one depends on your size, industry and how your team works. Rather than claim a ranking, Elscomm publishes the evidence: every support ticket is scored by the person who raised it, and that live satisfaction score sits on this page alongside verified Google reviews. Elscomm has supported Sydney businesses since 2006 and is based in North Sydney, working best with established firms of 15 to 70 staff in professional, financial and accounting services. When comparing providers, ask each one for their current satisfaction score and how it is measured.
What is included in managed IT support?
Managed IT support can include user assistance, system monitoring, maintenance, cyber security, Microsoft 365 management, backups, networks and long-term planning. Elscomm manages these areas together, so you are not left coordinating several providers whenever something needs attention.
Is Elscomm based in North Sydney?
Yes. Elscomm is based at Level 25, 100 Mount Street, North Sydney. The team provides local technology support for businesses across North Sydney and the lower North Shore, with remote help available for problems that can be resolved quickly.
Which IT companies in North Sydney work with businesses of 20 to 50 staff?
Most providers serve either very small businesses or large corporates, and the middle band is where fit matters most. Elscomm works with established businesses of roughly 15 to 70 staff across North Sydney, the lower North Shore and St Leonards. At this size there is enough technology to need proper ownership and not enough to justify a full internal IT department. Ask any provider what proportion of their clients sit in your size range before you shortlist them.
How do we switch IT providers without disrupting the business?
A controlled handover starts with an audit of systems, accounts, devices, licences, vendors and security tools, followed by a written transition plan with dates. The critical items are administrative access to your own domain, Microsoft 365 tenancy and backups, documentation of how things are configured, and confirmation of which vendor contracts sit in whose name. Check your current agreement for notice periods before giving notice. Done properly the switch happens in the background and most staff notice only that the support contact has changed.
Can Elscomm manage Microsoft 365 and Azure?
Yes. Microsoft 365 and Azure management can include email, Teams, SharePoint, OneDrive, identity, devices, security, backups and cloud costs. The goal is to make these platforms safer, simpler and better matched to the way your people work.
Can Elscomm improve our cyber security?
Yes. Cyber security support can include managed threat detection, firewalls, Microsoft 365 security, vulnerability management, identity protection, backups and compliance guidance. Security can also be aligned with frameworks such as the Essential Eight, CIS Controls, NIST and SMB1001.
Does Elscomm support businesses across the lower North Shore?
Yes. Elscomm supports businesses across the lower North Shore, from Milsons Point and Kirribilli through Crows Nest, Cammeray and Neutral Bay to St Leonards, Artarmon, Lane Cove and Greenwich. Many issues are resolved remotely, while the North Sydney base makes it easier to attend when a problem needs someone in the room.
Which industries does Elscomm work with?
Elscomm supports financial services, accounting, construction, engineering, healthcare, aged care, education and professional services. The technology plan is adjusted for each business because its systems, risks, compliance needs and ways of working will be different.
How much does IT support cost for a 30 person business in Sydney?
Managed IT services in Australia typically run between about $100 and $250 per user per month, so a thirty person business usually lands somewhere between $3,000 and $7,500 a month depending on scope. Entry-level plans covering business-hours helpdesk and basic monitoring sit at the lower end. Mid-range plans add endpoint detection and response and extended hours. Quotes well under $100 per user usually exclude something important such as security, backup or after-hours cover, so compare what is in scope rather than the headline figure. Elscomm prices on staff numbers, devices, systems, locations and security requirements, and sets the scope out before any service starts.
Why does our IT keep having the same problems?
Recurring problems usually mean somebody is fixing symptoms rather than causes, which is what hourly break-fix support pays for. A managed arrangement reverses the incentive, because the provider carries the cost of anything recurring. The other common cause is that nobody has mapped the environment, so each fix happens without knowing what else depends on it. Elscomm starts by writing down what you run and who relies on it, which is often the first time anyone has documented it.
Who provides IT support around Mount Street and the Victoria Cross Metro precinct?
Elscomm is at Level 25, 100 Mount Street, a few minutes from Victoria Cross Metro. The precinct has seen heavy tenant movement since the station opened, so a large share of local work involves office relocations: cabling, networks, Wi-Fi, phones and a move day run to a plan. For everything else, most issues are resolved remotely, and the local base matters when a problem needs someone in the room.
How do we get started with Elscomm?
Start with a free 15-minute conversation. Explain what is slowing your people down, what concerns you or what you want technology to improve. You do not need a technical plan. The team will listen and explain the clearest next step.