IT Support Sydney CBD without the enterprise runaround
We look after established firms of 15 to 70 staff across the Sydney CBD, from our North Sydney office ten minutes over the bridge. Big enough that technology decides how the week goes, small enough that nobody internally owns it. Twenty years across finance, legal, accounting and professional services means we know where the lag usually hides.
IT support for Sydney CBD firms of 15 to 70 staff
Working with us gives you access to specialist engineers who have spent their careers becoming the best at supporting firms that look like yours: established Sydney CBD businesses of 15 to 70 staff, with enough compliance and integration to matter and nobody internally whose job it is to own it.
of Sydney CBD jobs sit in finance or professional and business services, the densest concentration of both in the country. Exactly the businesses we know best.
You don't control the building
In a CBD tower the comms room, the risers, the base building network and the after-hours access all belong to someone else. Work that takes an afternoon in a standalone office needs a booking, an induction and a landlord's approval. A provider who has not done it before finds this out on the day.
Regulated whether you like it or not
Finance, legal and professional services firms carry obligations around client data, records and confidentiality, and increasingly get audited on them by clients rather than regulators. Security stops being a technical preference and becomes something you have to evidence.
Too small for enterprise, too complex for basic
CBD firms of 15 to 70 people fall in an awkward gap. Large providers treat you as the smallest account on the list, and small providers are out of their depth on compliance and integration. The work needs someone who does this size of business deliberately rather than reluctantly.
Built for you. Rated by the people we build for.
These two numbers are the part we can't write ourselves. Every ticket we close gets scored by the person who raised it, and every Google review is public and permanent. Both sit here live, because service worth choosing should be measured, not described.
The Sydney CBD and the city fringe
One team covering the Sydney CBD and the precincts around it, working from our North Sydney office.
The core
Martin Place, Wynyard, Circular Quay, The Rocks
Midtown and south
Pitt Street, Town Hall, Haymarket, Ultimo
The western waterfront
Barangaroo, Darling Harbour, King Street Wharf, Pyrmont
Elscomm
Level 25, 100 Mount St, North Sydney NSW 2060
Managed IT, cyber security and Microsoft 365 for Sydney CBD teams of 15 to 70, ten minutes over the bridge.
(02) 8188 9777What working with us actually looks like
4 steps that get the ball rolling
We learn your business
We map what you run, who relies on it and what is already causing friction. You get a plain-language picture of your environment, often the first time anyone has written it down.
The obvious gaps get closed
Backups verified, accounts tidied, security baselines applied, and licences you are paying for but not using switched off. Quick wins early.
Quiet monitoring and a roadmap
Systems watched in the background, and reporting that shows patterns rather than charts for their own sake. You will know what should happen now, next and later, and why.
Someone owns it until it is done
One place to ask, no triage maze, and no being passed between vendors. We stay with the problem, talk to whoever needs talking to, and come back with an actual outcome.
Managed IT services for the Sydney CBD, all under one team
One accountable partner for everything technical, which is what most Sydney CBD firms of 15 to 70 staff are actually missing.
Managed IT support
The daily work that keeps people moving. Support, maintenance, monitoring and steady improvement across your environment, with help that never passes your team around.
Learn MoreCyber security for Sydney CBD firms
Practical layers around your people, devices, accounts and data. We show you where the real risk sits and close the gaps, without turning safe work into a daily obstacle course.
Learn MoreMicrosoft 365 management
Email, Teams, SharePoint, OneDrive, identity and device controls, set up around how your people actually communicate rather than how the licensing happens to be sold.
Learn MoreCloud and infrastructure
Networks, cloud platforms and core systems designed to adapt. Azure, servers, Wi-Fi, firewalls and remote access treated as one connected environment, not six separate problems.
Learn MoreBackup and disaster recovery
A backup only counts if it works on the day you need it. We protect what matters and plan the route back, so recovery is a procedure rather than a panic.
Learn MoreOffice moves and IT projects
Relocations, upgrades and cloud migrations planned properly. Cabling, network, Wi-Fi, phones and a move day that runs to a plan, which matters when the building only gives you a weekend and a booked lift.
Learn MoreWant to learn more about your specific industry?
We shape support around the pressures, risks and working patterns of each sector.
Financial and professional services
Protect client information while keeping your people connected to the systems they use every day.
Learn moreAccounting firms
Deadlines do not wait for slow systems. Core platforms stay up right through the busy season.
Learn moreConstruction and engineering
Offices, sites and project teams kept on the same plans and the same information, wherever work happens.
Learn moreHealthcare and aged care
Access, accuracy and privacy held together, without adding friction to the work of care.
Learn moreStart the conversation
Let's build something better
Your business does not need more technology for the sake of it. Tell us about your business, your team and what is not working as well as it should. We work best with established firms of 15 to 70 staff across the Sydney CBD. You do not need to know the technical answer. That part belongs with us. No hard sell. Just a useful first conversation.
Frequently asked questions about IT support in the Sydney CBD
Who are the best managed service providers in the Sydney CBD?
The Sydney CBD has more providers than anywhere else in the country, which makes the choice harder rather than easier. The useful filter is size fit: very large providers are built for enterprise accounts and small ones struggle with compliance and integration. Rather than claim a ranking, Elscomm publishes the evidence: every support ticket is scored by the person who raised it, and that live satisfaction score sits on this page alongside verified Google reviews. Elscomm has supported Australian businesses since 2006 and works best with established firms of roughly 15 to 70 staff in finance, legal, accounting and professional services. Ask any provider for their current satisfaction score and how it is measured.
How do I choose an IT support company in the Sydney CBD?
Compare providers on five things: measured customer satisfaction rather than testimonials, whether they hold responsibility for your whole environment or only parts of it, experience in your specific industry, their security baseline and whether it maps to a recognised framework such as the Essential Eight, and whether they can tell you their average resolution time and how it is measured. Ask for a written scope before you sign, and ask how quickly issues are resolved rather than how quickly they are acknowledged, because response time and resolution time are very different measures.
How much do managed IT services cost in the Sydney CBD?
Managed IT services in Australia typically run between about $100 and $250 per user per month. Entry-level plans covering business-hours helpdesk and basic monitoring sit at the lower end. Mid-range plans add endpoint detection and response and extended hours. Plans including managed detection and response, Essential Eight baseline controls and 24/7 support sit at the top of that range or above. Quotes well under $100 per user usually exclude something important such as security, backup or after-hours cover, so compare what is in scope rather than the headline figure. Elscomm prices on staff numbers, devices, systems, locations and security requirements, and sets out the scope before any service starts.
Does an IT provider need an office in the Sydney CBD to support us?
No. The large majority of IT issues are resolved remotely, and a CBD address adds rent rather than response speed. Physical presence matters for a specific set of work: office moves, comms room and cabling changes, hardware rollouts and base building coordination. Elscomm is based in North Sydney, roughly ten minutes over the bridge, supports CBD businesses remotely and attends on site when the work genuinely requires it. Ask any provider how fast they resolve issues and how they handle work that has to happen outside business hours in a building with restricted daytime access.
What is the Essential Eight and does my CBD business need it?
The Essential Eight is a set of eight baseline cyber security controls published by the Australian Signals Directorate: application control, patching applications, configuring Microsoft Office macro settings, user application hardening, restricting administrative privileges, patching operating systems, multi-factor authentication and regular backups. It is mandatory for many government entities and increasingly expected of their suppliers. In the CBD it usually arrives through client due diligence instead, particularly for firms serving banks, insurers and listed companies. Elscomm can assess where you sit across the eight controls and close the gaps in a practical order.
What is involved in an office move or fit-out in a CBD tower?
More coordination than the technology itself. You are working to the building's rules: approved cabling contractors, booked service lifts, after-hours access, inductions, and a comms room that belongs to the landlord rather than you. Internet services into a tower often have long lead times, so they need ordering weeks before anyone packs a box. The moves that go badly are almost always the ones where the IT plan started after the lease was signed. Elscomm plans the network, cabling, connectivity, phones and move day around the building's constraints rather than discovering them on the weekend.
Do you provide IT support for law firms and finance firms in the CBD?
Yes. Both carry obligations that shape the technology: client confidentiality, records that must be retained and produced, access controls that stand up to scrutiny, and email security strong enough to resist payment redirection fraud, which targets legal trust accounts and finance teams constantly. Practice management and document management systems have to stay available, and backups have to be proven rather than assumed. Elscomm works with legal, finance and professional services firms and builds the plan around those obligations rather than a generic checklist.
What IT support do accounting firms in the Sydney CBD need?
Accounting firms need their core platforms available through peak periods, secure handling of client financial data, reliable remote access for staff working across offices and clients, and backups proven to restore. The pressure is seasonal: an outage in late June or October costs far more than the same outage in March. Elscomm plans maintenance and upgrades around the compliance calendar rather than its own, and supports accounting firms across the Sydney CBD with Microsoft 365, practice software environments, cyber security and device management.
What is the difference between managed IT services and break-fix IT support?
Break-fix support charges by the hour when something goes wrong, so the provider earns more when your systems fail. Managed IT services are a fixed monthly fee covering support, monitoring, maintenance and security, so the provider carries the cost of recurring problems and has a direct incentive to prevent them. Managed services also cover the work that never gets done under break-fix, such as patching, backup verification, licence clean-up and planning. For most businesses past about fifteen staff, managed services cost less over a year once unplanned downtime is counted.
How do we switch IT providers without disrupting the business?
A controlled handover starts with an audit of systems, accounts, devices, licences, vendors and security tools, followed by a written transition plan with dates. The critical items are administrative access to your own domain, Microsoft 365 tenancy and backups, documentation of how things are configured, and confirmation of which vendor contracts sit in whose name. Check your current agreement for notice periods before giving notice. Done properly the switch happens in the background and most staff notice only that the support contact has changed. Elscomm runs this as a planned project rather than a cutover date.
What size business needs a managed IT provider?
Most businesses reach the point somewhere between ten and twenty staff, when informal arrangements stop scaling and nobody internally owns technology properly. The clearer signals are recurring problems that never get fixed at the root, nobody able to say confidently whether backups would restore, security questions arriving from clients or insurers that cannot be answered, and staff losing time to systems every week. Elscomm works best with established businesses of roughly 15 to 70 staff, where technology matters enough to need proper ownership but not enough to justify a full internal IT department.
Which IT companies in the Sydney CBD work with firms of 20 to 50 staff?
The Sydney CBD has more providers than anywhere else in Australia, and most are built for either enterprise accounts or very small businesses. Firms of roughly 15 to 70 staff sit between the two, with enough compliance and integration to defeat a small provider and not enough scale to matter to a large one. Elscomm works in that band deliberately, across Martin Place, Barangaroo, Pyrmont and the city core. Ask any provider what proportion of their clients sit in your size range before you shortlist them.
How quickly should an IT provider resolve a problem?
Ask about resolution time, not response time. Many providers quote a response target that is met by an automated acknowledgement, which tells you nothing about when your problem is actually fixed. A useful provider can tell you their average resolution time and their customer satisfaction score, and can show how both are measured. Elscomm scores every closed ticket by asking the person who raised it, and publishes that result live rather than describing it, because service quality is worth measuring rather than asserting.
How do we get started with Elscomm?
Start with a free 15-minute conversation. Explain what is slowing your people down, what concerns you, or what you want technology to improve. You do not need a technical plan or a list of requirements. Elscomm supports businesses across the Sydney CBD from its North Sydney base, and will explain the clearest next step, including whether another provider would suit you better. If you are under about fifteen people, a managed arrangement is usually more than you need, and we will say so.