Infrastructure and Cloud

IT Infrastructure and Cloud Services Sydney for businesses of 15 to 70 staff

Elscomm plans, moves and manages the servers, networks, Microsoft Azure and Microsoft 365 your business runs on, so the next upgrade happens on a plan instead of in a rush.

Rated 5.0 from 89 Google reviews. Prefer to talk? Call (02) 8188 9777, Monday to Friday, 8am to 5pm

IT infrastructure services Sydney

IT infrastructure and cloud services in Sydney, planned by one team

IT infrastructure is everything your business runs on: servers, networks, storage, devices, cloud platforms and the licences tying them together. Cloud services move some or all of it onto platforms like Microsoft Azure and Microsoft 365. You pay a monthly fee for what you use, instead of buying and replacing servers every few years.

Elscomm has planned, built and managed IT infrastructure for Sydney businesses since 2006. We work cloud-first on Microsoft Azure and Microsoft 365, and keep equipment on site where it still makes sense. Our business address is Level 25, 100 Mount Street, North Sydney NSW 2060, and we work with businesses across Greater Sydney.

Elscomm at a glance

Business address
Level 25, 100 Mount Street, North Sydney NSW 2060
In business since
2006
Built for
Sydney businesses of 15 to 70 staff
Cloud platforms
Microsoft Azure and Microsoft 365
Virtual desktops
Azure Virtual Desktop and Windows 365
Approach
Cloud-first, hybrid where it fits
Security monitoring
24/7
Help desk
Monday to Friday, 8am to 5pm
Microsoft
Microsoft Partner
First step
Free IT assessment

Cloud-first, hybrid where it fits

New systems start in Microsoft Azure or Microsoft 365. Equipment stays on site only where it still does the job better.

Planned in stages

We map, test and document every change before it goes live, with a way back if a step fails.

Managed after go-live

The team who built it monitors, patches and reviews it, so the setup keeps pace as you grow.

Client ratings

Rated by the businesses we look after

The person who raised each support ticket scores it when we close it, and the results show here live. Our Google reviews sit alongside, written by clients in their own words: Elscomm is rated 5.0 from 89 Google reviews.

Our 90-day promise: three measurable improvements in your first 90 days, or we keep working free until you see them.

What is included

What managed cloud and infrastructure services include

Managed cloud services and IT infrastructure management mean someone owns your platforms after the project ends, watching them, patching them and planning what comes next. One-off projects such as a new office fit-out or a server replacement are quoted separately.

Infrastructure and cloud with Elscomm

  • Infrastructure assessment and roadmap what you have, what is ageing and what to move next
  • Cloud design Microsoft Azure and Microsoft 365 set up around how your team works
  • Moves in tested stages with a rollback plan for every step
  • Servers and storage in Azure or on site, sized, patched and documented
  • Networks and Wi-Fi designed for the way your offices and people connect
  • Backups for servers, cloud data and Microsoft 365, with restores checked
  • Virtual desktops Azure Virtual Desktop and Windows 365 for remote staff and contractors
  • Hardware, software and licensing sourced, configured and delivered ready to use
  • Monitoring and patching of servers and cloud resources after go-live
  • Cloud cost reviews so you pay for the capacity you use and nothing more

Compare your options

Cloud vs on-premises vs hybrid infrastructure

Three ways to run the systems behind a business of 15 to 70 staff. Many businesses run hybrid for a while: Microsoft 365 and new systems in the cloud, with one or two things staying on site until they are due for replacement.

CloudOn-premisesHybrid
How you payMonthly, for what you useUpfront hardware, replaced every few yearsA mix of both
Where it runsMicrosoft data centres, including Australian regionsYour office or comms roomBoth
Adding capacityChanged as you need itBuy and install more hardwareCloud side changes quickly
Working remotelyBuilt inNeeds a VPN or remote access set upBuilt in for cloud systems
Who maintains the hardwareMicrosoftYou or your IT providerSplit
Best forMicrosoft 365, new systems, remote and multi-site teamsSpecialised equipment or software needing to stay localBusinesses moving in stages

Our approach

How we plan an infrastructure or cloud change

Infrastructure problems often start with a rushed change: a server replaced the day it fails, or a cloud move squeezed into one weekend. We work in a set order, so your team keeps working while things change underneath them. For the full detail on moving systems, see our cloud migration page.

  1. Assess

    We document your servers, network, cloud services, licences, backups and the software each team relies on.

    Step01
  2. Plan

    You get a roadmap covering what moves, what stays, in what order, what it costs to run, and the rollback plan for each step.

    Step02
  3. Pilot

    We test with a small group first, so problems surface before they reach the whole business.

    Step03
  4. Move in stages

    Each step goes live on an agreed date, and staff hear what changes and when.

    Step04
  5. Manage and review

    Monitoring and patching continue after go-live, with regular reviews of performance and cost.

    Step05

Choosing a provider

Questions to ask any infrastructure or cloud provider

Whether or not you choose Elscomm, ask these before you sign off a cloud move or an infrastructure project in Sydney. Good providers answer them easily and put the answers in writing.

10 questions before you sign off

  • Where will our data be stored? Ask for the data centre region of each system, and whether it stays in Australia.
  • Who owns our Microsoft 365 and Azure accounts? The tenancy and admin accounts belong in your business name.
  • What will it cost to run each month after the move? Ask for the running cost as well as the project cost, and how often someone reviews it.
  • What is the rollback plan if a step fails? Every stage of a move needs a tested way back.
  • What stays on site, and why? A good plan explains every server or device staying put.
  • How are backups tested? Ask when someone last tested a restore, and what they restored.
  • Who monitors and patches everything after go-live? Someone has to own the platforms once the project ends.
  • Do we get the documentation? Network diagrams, passwords and configuration, handed to you in writing.
  • Which licences do we need? Unused Microsoft licences are a common hidden cost.
  • What happens to our old hardware? Ask how old servers and devices are wiped and disposed of.

Who it suits

Who Elscomm infrastructure and cloud services suit

Most of our clients have between 15 and 70 staff. Infrastructure decisions matter at this size, but nobody internally has the time to plan them properly.

  • Businesses with ageing servers in a comms room
  • Teams working from home or across several sites
  • Businesses moving to Microsoft 365 or Azure
  • Growing teams moving into a new office
  • Firms giving contractors secure access
  • Professional services, accounting, construction and healthcare

Industry pages: accounting, financial services, construction, healthcare, schools and medium businesses.

FAQs

Infrastructure and cloud services: common questions

Straight answers to what Sydney businesses ask before changing servers, moving to the cloud or planning a new office.

Ask us a question

What are IT infrastructure services?

Planning, building and managing the systems a business runs on: servers, networks, storage, devices, cloud platforms and licences. For a business of 15 to 70 staff, the work usually covers Microsoft 365, Azure, the office network and any servers still on site.

How much do cloud services cost in Sydney?

It depends on what you run. Microsoft 365 is a per-user monthly subscription. Azure is billed on what you consume, so servers and storage cost more as they grow. Project work, such as a migration, is quoted separately. Elscomm gives a fixed quote after a free assessment, including an estimate of the monthly running cost.

Who provides managed cloud services and IT infrastructure in Sydney?

Elscomm is a managed service provider based in North Sydney (business address: Level 25, 100 Mount Street), planning and managing infrastructure for Sydney businesses of 15 to 70 staff since 2006. We work cloud-first on Microsoft Azure and Microsoft 365.

What is the difference between cloud services and managed cloud services?

Cloud services are the platforms themselves, such as Microsoft 365 and Azure. Managed cloud services add a provider who sets them up, monitors and patches them, controls costs and plans what comes next.

Do we still need a server?

Many businesses of 15 to 70 staff no longer need one, because email and files run in Microsoft 365. A server still makes sense for some line-of-business software, very large files or equipment needing a local connection. If yours runs Windows Server 2016, Microsoft ends extended support on 12 January 2027, so plan its replacement now.

Is cloud or on-premises infrastructure cheaper?

It depends on the system. Cloud spreads the cost into monthly fees. On-premises puts it upfront, and the true cost includes power, backups, support and replacing the hardware every few years. Compare the two over the full life of the system, not the first year.

Where is our data stored in the cloud?

For a tenant provisioned in Australia, Microsoft stores core Microsoft 365 customer data at rest within Australia, including Exchange Online mailbox content and SharePoint Online site content. This extends to Teams chats and channel conversations and files uploaded to OneDrive for Business. For Azure, you choose the region. Microsoft lists Australia East in New South Wales, Australia Southeast in Victoria, and Australia Central and Central 2 in Canberra. We build in an Australian region unless you have a reason to go elsewhere.

Is our data safe in the cloud?

Microsoft secures its data centres and the platform. Your business remains responsible for who has access: accounts, passwords, devices and permissions. Multi-factor authentication, secure Microsoft 365 settings and a separate backup cover your side. Microsoft 365 retention settings and recycle bins do not replace a backup.

Will moving to the cloud disrupt our business?

A staged move keeps disruption low. We test with a small group first, move one system at a time on agreed dates, keep a rollback plan for each step, and tell staff what changes before it happens.

What is hybrid cloud, and does it suit a business our size?

Hybrid means running some systems in the cloud and some on site, connected together. It suits businesses moving in stages, or keeping one system local while everything else runs in Microsoft 365 and Azure.

What is the difference between IaaS and managed cloud services?

Infrastructure as a service (IaaS) means renting servers, storage and networking in a platform like Azure instead of owning the hardware. Managed cloud services add a provider who runs those resources for you, from monitoring and patching to cost control.

Do you manage IT infrastructure after a project is finished?

Yes. Monitoring, patching and regular reviews continue after go-live.

Can you set up IT infrastructure for a new office?

Yes. We plan and deliver the network, Wi-Fi, cabling, devices and Microsoft 365 setup for a new office or a move, scoped and quoted as a project.

Do you supply hardware and licences?

Yes. Our IT procurement service sources, configures and delivers hardware, software and licences, ready to use on arrival.

Are backups and disaster recovery included?

Backups for servers, cloud data and Microsoft 365 form part of what we set up and manage, with restores checked. We write the exact scope into your agreement. For full disaster recovery planning, see business continuity and disaster recovery.

Can staff and contractors work securely from anywhere?

Yes. Azure Virtual Desktop and Windows 365 give staff and contractors a secure Windows desktop in the cloud. Multi-factor authentication, conditional access and Microsoft Intune control who gets in and from which devices.

What size business do you work with?

Established businesses of roughly 15 to 70 staff across Greater Sydney.

Is Elscomm a Microsoft Partner?

Yes. Elscomm is a Microsoft Partner, and Microsoft Azure and Microsoft 365 sit at the centre of how we build and run infrastructure for clients.

How do I get a quote for infrastructure or cloud work?

Book a free IT assessment. We look at your servers, network, cloud setup, licences and backups, then give you a fixed quote with every extra in writing. Call (02) 8188 9777, Monday to Friday, 8am to 5pm, or book online.

Ready to feel this too?

Click the button for a chat with an Elscomm expert. Tell us what's frustrating you, we'll sort it.

Cloud and infrastructure work across Sydney

Migrations, networks and office moves planned around your site and your building. Choose your area for local detail on how we work there.