Industries
Healthcare
Elscomm delivers healthcare managed IT services for Sydney providers, keeping clinical workflows, patient records, and secure access running reliably. Fast, friendly support that understands the unique pressures of a healthcare environment.
Industries: healthcare
Healthcare IT Support in Sydney
Managed IT and cyber security for Sydney clinics, medical practices and healthcare providers of 15 to 70 staff. Patient data protected, clinical systems kept running, and a help desk that knows appointments can't wait.
Prefer to talk? Call (02) 8188 9777, Monday to Friday, 8am to 5pm
Healthcare IT support
Healthcare IT support to keep care moving
Every appointment, clinical note, referral, prescription and telehealth call depends on technology. When a login fails at the front desk or a consult room computer freezes, patients wait and clinicians fall behind.
Elscomm provides healthcare and medical IT support, and managed IT services, for clinics and practices across Sydney. One local team looks after your devices, network, Microsoft 365 and security, supports the systems around your clinical and practice management software, and deals with your software vendors so your staff stay with patients. Our business address is Level 25, 100 Mount Street, North Sydney NSW 2060.
Elscomm at a glance
- Business address
- Level 25, 100 Mount Street, North Sydney NSW 2060
- In business since
- 2006
- Built for
- Clinics and practices of 15 to 70 staff
- Security monitoring
- 24/7
- Help desk
- Monday to Friday, 8am to 5pm
- Sites
- Single and multi-site practices
- Microsoft
- Microsoft Partner
- First step
- Free IT assessment
Fast when patients are waiting
Issues stopping consults or the front desk get fixed first.
Patient data protected
Multi-factor authentication, managed devices, access control and tested backups.
One team for every site
The same engineers look after every clinic, so nothing falls through the gaps between locations.
Client ratings
Rated by the people we look after
The person who raised each support ticket scores it when we close it, and the results show here live. Our Google reviews sit alongside, written by clients in their own words.
Our 90-day promise: three measurable improvements in your first 90 days, or we keep working free until you see them.
★★★★★
The team has been reliable in addressing our concerns, with prompt follow-up to ensure everything continues to run smoothly. The support and level of service they provide is truly appreciated.
What healthcare providers need
What healthcare providers need from their IT
Healthcare IT works differently from ordinary office IT. We plan around these pressures.
The pressures we plan around
- Systems up during clinic hours consult rooms, reception and telehealth working when patients arrive
- Sensitive health information patient records kept private, secure and available
- Shared devices reception and consult room computers used by many staff, secured properly
- Telehealth reliable video consults and secure access for clinicians working remotely
- Multiple sites consistent setup, security and support across every location
- Changing staff clinicians and admin staff onboarded fast and offboarded the same day
- My Health Record access user accounts authorised, reviewed and switched off when people leave
- Records retention health records kept, backed up and recoverable for as long as NSW law requires
- Clinical and practice software the devices, network and accounts around your software kept healthy
- Clear accountability one provider who owns the problem instead of pointing at a vendor
Systems we support
The systems we look after for clinics
We support the devices, network, accounts and Microsoft 365 around your clinical and practice management software, and work with your software vendor when an issue sits on their side.
- Consult room and reception computers
- Microsoft 365
- Clinic networks and Wi-Fi
- Telehealth setups
- Printers and scanners
- Remote access
- Backups
- Phones and mobile devices
Tell us which clinical and practice software you use at your free assessment, and we will check how we support it.
Security and compliance
Cyber security and compliance for healthcare
Health information is among the most sensitive data a business holds, and a Sydney clinic answers to more than one law for it. We put practical controls behind each of these:
The Privacy Act and Notifiable Data Breaches
Private sector health service providers holding health information are covered whatever their turnover.
NSW Health Records and Information Privacy Act 2002
It applies to private sector organisations providing a health service or collecting, holding or using health information. Health information must be stored securely, kept no longer than necessary and disposed of appropriately, with reasonable safeguards against loss, unauthorised access, use, modification or disclosure. Private health service providers must also keep records for set periods: seven years after the last service for an adult, and until age 25 for information collected while the patient was under 18.
My Health Record
The security and access policy every registered organisation needs is set out in Rule 21 of the My Health Records Rules 2026. The policy must cover physical, information and cyber security measures, including user account management, timely software updates and security patches, data encryption and regular backups.
Ransomware payment reporting
Since 30 May 2025, businesses with annual turnover of $3 million or more must report a ransomware payment to the Australian Signals Directorate within 72 hours.
Controls we put in place
- Multi-factor authentication on email, Microsoft 365 and remote access
- Role-based access staff reach the records their role needs, and access ends when they leave
- Secure Microsoft 365 settings hardened for sharing, admin accounts and external access
- Managed devices computers, tablets and phones encrypted, updated and wiped if lost
- Backups you restore from separate backups with tested restores, so records stay available
- 24/7 security monitoring threats on devices and accounts detected and contained, day or night
- Email protection filtering and training to catch phishing aimed at your staff
- Evidence for your policies records of patching, backups and account changes to back up your My Health Record security and access policy
- Frameworks on request Essential Eight and SMB1001 assessments when insurers or funders ask
What is included
Healthcare managed IT services
Our healthcare managed IT services cover the day-to-day running of your technology, with one team accountable for all of it.
What we look after
- Help desk support phone, email and remote support from engineers who know your practice
- Onsite support engineers onsite when something needs hands-on work
- Microsoft 365 email, Teams, SharePoint, licences and security settings
- Devices consult room, reception and staff devices set up, patched and monitored
- Software support access, updates and liaison with your clinical software vendors
- Network and Wi-Fi clinic connectivity, firewalls and remote access
- Backups monitored and restore-tested, so records stay available
- Planning regular reviews and a roadmap for new sites, upgrades and budget
Related services
Our approach
How we look after a healthcare practice
We start with how your clinic runs, and schedule changes outside consulting hours so patients never notice them.
Assess
A free look at your devices, network, Microsoft 365, security and backups across every site.
Step01Plan
A short list of fixes in order of risk, with changes scheduled outside clinic hours where possible.
Step02Onboard
We take over from your current provider, gather admin access and documentation, and install our tools.
Step03Support
Reception, clinicians and managers call one help desk for everything.
Step04Review
Regular reviews cover what we fixed, what is at risk and what to plan for next.
Step05
Choosing a provider
Questions to ask a healthcare IT provider
Whether or not you choose Elscomm, put these questions to any IT provider before you sign.
Questions before you sign
- How do you prioritise issues stopping consults? Patient-facing problems should jump the queue.
- How do you protect patient information? Ask about MFA, access control, device encryption and backups.
- Who deals with our clinical software vendor? You want a provider who makes the call for you.
- How do you support telehealth and remote clinicians? Ask how they secure remote access.
- How do you handle a data breach? Ask about response steps and support for Notifiable Data Breaches and My Health Record reporting.
- Will you support all of our sites the same way? Consistency across clinics prevents gaps.
- When do you make changes and updates? Outside clinic hours, wherever possible.
- What does the handover from our current provider involve? Ask for a written onboarding plan.
Get started
Get started with a free IT assessment
Every practice we work with starts with a free assessment, so you know where the risks are before you commit.
- Talk to usTell us what is slowing your team down and what is coming up.
- We assessA free look at your devices, Microsoft 365, network, security and backups.
- You get a planWhat to fix first, with a fixed quote and every extra in writing.
FAQs
Healthcare IT support: common questions
Straight answers to what Sydney clinics and practices ask about IT support and cyber security.
What IT support do medical practices need?
A responsive help desk, managed and secured devices, reliable networks and Wi-Fi, Microsoft 365 management, support around clinical and practice management software, and backups you restore from with confidence. Elscomm provides this for Sydney clinics and practices of 15 to 70 staff through one local team.
Do you support clinical and practice management software?
Yes. We support the devices, network, accounts and Microsoft 365 around your clinical and practice management software, and work with your software vendor when an issue sits on their side.
How much does healthcare IT support cost?
Managed IT for healthcare providers is usually priced per user or per device each month, based on what is included: help desk, onsite support, security and backup. We quote a fixed monthly price after a free IT assessment, with every extra listed in writing.
Are medical practices covered by the Privacy Act?
Generally, yes. Private sector organisations providing a health service and holding health information are covered by the Privacy Act whatever their annual turnover, so the Australian Privacy Principles and the Notifiable Data Breaches scheme apply. In NSW, the Health Records and Information Privacy Act 2002 applies as well.
Does our clinic need a My Health Record security and access policy?
Yes, if your organisation is registered with My Health Record. Your organisation may have registered when it registered with the Healthcare Identifiers Service or for electronic prescribing, so check before assuming it doesn't apply. The policy must be reviewed at least annually, and a copy provided within 7 days if the Australian Digital Health Agency asks for it. We supply the IT side: account management, patching, encryption, backups and the records proving them.
How do you protect patient data?
We put multi-factor authentication on accounts, control access by role, encrypt and manage devices, harden Microsoft 365, monitor for threats 24/7 and run separate, restore-tested backups.
What happens if patient data is breached?
Under the Notifiable Data Breaches scheme, you must notify affected individuals and the Office of the Australian Information Commissioner when a breach is likely to cause serious harm. If the breach touches My Health Record, you must also notify the Australian Digital Health Agency as soon as possible, even if the breach has already been resolved. We help you contain the incident, work out what was accessed and gather the facts you need to report. This is general information, not legal advice.
How long do we need to keep patient records in NSW?
Under the NSW Health Records and Information Privacy Act, private health service providers keep records of an adult for seven years after the last service, and records collected while a patient was under 18 until the patient turns 25. Your backups and archives need to cover the same period.
Can you support telehealth and clinicians working remotely?
Yes. We set up reliable video consults and secure remote access, with multi-factor authentication and managed devices.
Can you support practices with multiple locations?
Yes. We set up every site the same way, with consistent security, networks and support, so staff move between clinics without problems.
Do you offer after-hours support?
Our help desk runs Monday to Friday, 8am to 5pm, and security monitoring runs 24/7. We schedule planned changes outside clinic hours where possible.
How do we switch IT providers?
Start with a free IT assessment. We then handle the handover with your current provider, including admin access, documentation and licences, and take over support on an agreed date.
Sources: OAIC: Notifiable Data Breaches · IPC NSW: Health Records and Information Privacy Act · IPC NSW: retention of health information · ADHA: My Health Record participation obligations · ADHA: My Health Record data breaches · Home Affairs: ransomware payment reporting factsheet. Last reviewed October 2026. General information, not legal advice.
Other industries we support: accounting firms, financial services, construction, schools, medium businesses.