Managed IT Services Sydney for businesses of 15 to 70 staff

Managed IT is usually priced per user or per device each month. The price depends on how many staff and devices you have, how many sites, your Microsoft 365 licensing, your security requirements and how much on-site support you need. Elscomm gives a fixed quote after a free IT assessment, with every extra listed in writing.

Managed IT support is ongoing IT support delivered for a fixed monthly fee. Instead of calling someone when something breaks, a managed IT provider runs your help desk, monitors and patches your devices, manages Microsoft 365, keeps security and backups in place, and plans what comes next. Elscomm provides managed IT support for Sydney businesses of 15 to 70 staff.

An ongoing arrangement where an external provider takes responsibility for running and improving your IT. The provider supports staff, monitors and patches systems, keeps security and backups in place, and plans what comes next, usually under a monthly agreement.

An MSP looks after your technology as an ongoing responsibility. Success means systems stay up and staff keep working, with no incentive to bill more hours for fixing problems.

Elscomm is a managed service provider based in North Sydney (business address: Level 25, 100 Mount Street), looking after Sydney businesses of 15 to 70 staff since 2006. We support businesses across North Sydney, the Sydney CBD, Chatswood, the Northern Beaches, Parramatta, Norwest and Penrith.

Help desk support (remote and on-site), monitoring and patching, 24/7 security monitoring, Microsoft 365 administration, backups, network management, staff onboarding and offboarding, vendor coordination and regular IT planning. We write the exact scope into the agreement.

Break-fix IT is paid per job when something goes wrong, so nobody is responsible for preventing problems. A managed service provider is paid an ongoing fee to keep your IT running, secure and up to date, so prevention is part of the job.

The work keeping things from breaking happens while everything runs: patching, monitoring, checking backups, renewing licences and fixing small faults before they stop people working. Under break-fix, this work usually never happens.

Check five things before you sign: written response times for urgent and routine issues, exactly what is included and what is billed as extra, what security comes as standard, that your admin accounts and domain stay in your business name, and how the provider hands everything back if you leave. Ask any provider for these in writing, and start with a free IT assessment so you can compare like for like.

Yes, for small and medium businesses from around 15 staff. Elscomm looks after Sydney businesses of 15 to 70 staff with the same help desk, security, Microsoft 365 and backup services, priced per user each month and quoted after a free IT assessment.

For most businesses of 15 to 70 staff, managed IT gives broader skills and better cover than one internal hire. Larger organisations often combine both: an internal person who knows the business, backed by an MSP.

Yes. We resolve most issues remotely because it is faster, and we come on site for office moves, network faults, hardware rollouts and anything needing hands on it.

Security monitoring runs 24/7. Our help desk is open Monday to Friday, 8am to 5pm. If your business needs cover outside those hours, raise it when we scope the agreement.

Issues stopping people from working come before routine requests. The help desk is open Monday to Friday, 8am to 5pm, and security monitoring runs 24/7. We walk you through response times for each priority level during your free IT assessment.

Yes. Many businesses keep one internal person who knows the business and use Elscomm for help desk depth, security, projects and cover when that person is away.

Yes. Microsoft 365 administration is part of managed IT with Elscomm. We manage laptops and phones through Microsoft Intune, so staff get support and protection wherever they work.

Baseline security is part of managed IT with Elscomm: patching, endpoint protection, backups and 24/7 security monitoring. Our IT security pages cover deeper services such as managed detection and response and compliance work.

Yes, on request. We assess where you sit against the Essential Eight and work through the gaps, and we prepare businesses for SMB1001 certification through CyberCert. Baseline security comes with every managed IT arrangement.

Yes. We secure admin access and documentation first, then transfer licences and vendor contacts, then cut over support on an agreed date. Check your current agreement's notice period before you give notice.

Managed IT usually makes sense from around 15 staff, when informal arrangements stop scaling and nobody internally owns technology. Elscomm works best with established businesses of roughly 15 to 70 staff.

Elscomm looks after professional services, accounting and financial services firms, healthcare, construction, schools and other established businesses of 15 to 70 staff.

Yes. Elscomm is a Microsoft Partner, and Microsoft 365 and Azure sit at the centre of how we run IT for clients.

Book a free IT assessment. We look at your devices, Microsoft 365, network, security and backups, then give you a fixed quote with every extra in writing. Call (02) 8188 9777 or book online.