Advanced Services: AI, automation and IT consulting
IT Consulting Sydney for businesses of 15 to 70 staff
Elscomm helps Sydney businesses decide where AI fits, automate repetitive work, get more from Microsoft 365 and plan the next one to three years, with advice from the team already running your IT.
Rated 5.0 from 89 Google reviews. Prefer to talk? Call (02) 8188 9777, Monday to Friday, 8am to 5pm
IT consulting Sydney
IT consulting in Sydney, from the team running your IT
IT consulting is senior advice on how a business uses technology: what to adopt, what to automate, what to replace and what to stop paying for. For a business of 15 to 70 staff, the work usually covers four things: making sense of AI, automating repetitive work, getting more from Microsoft 365 and planning the next one to three years.
Elscomm has advised Sydney businesses since 2006. Our IT consultants work across AI, automation, Microsoft 365, digital transformation and IT strategy, and the same team supports your systems day to day. Our business address is Level 25, 100 Mount Street, North Sydney NSW 2060, and we work with businesses across Greater Sydney.
Elscomm at a glance
- Business address
- Level 25, 100 Mount Street, North Sydney NSW 2060
- In business since
- 2006
- Built for
- Sydney businesses of 15 to 70 staff
- Consulting areas
- AI, automation, Microsoft 365, IT strategy
- Platforms
- Microsoft 365, Power Platform and Copilot
- Approach
- Advice from the team running your IT
- Security monitoring
- 24/7
- Help desk
- Monday to Friday, 8am to 5pm
- Microsoft
- Microsoft Partner
- First step
- Free IT assessment
Advice built on your systems
The people advising you also support your systems day to day, so recommendations fit what you have.
Decisions you act on
Each engagement ends with a short list of decisions, an owner for each and the order to tackle them.
More from what you pay for
Quick wins often come from Microsoft 365 tools you already licence, before you buy anything new.
Client ratings
Rated by the businesses we look after
The person who raised each support ticket scores it when we close it, and the results show here live. Our Google reviews sit alongside, written by clients in their own words: Elscomm is rated 5.0 from 89 Google reviews.
Our 90-day promise: three measurable improvements in your first 90 days, or we keep working free until you see them.
What is included
What IT consulting services cover
IT consulting covers the decisions shaping how your business works next year. Day-to-day fixes belong to managed IT. We scope each engagement in writing first, and quote any project it leads to separately.
IT consulting with Elscomm
- Technology roadmap and budget what changes over the next one to three years, in what order and at what cost
- AI readiness where AI tools such as Microsoft 365 Copilot would help, and what needs to be in place first
- Safe use of AI rules on which tools staff use and what business data goes into them
- Process automation repetitive work such as approvals, onboarding and data entry moved into automated workflows
- Microsoft 365 review the features and licences you pay for, and which ones your team uses
- Software selection choosing line-of-business software to fit how your team works
- Vendor and contract reviews what you pay for, what renews when and what to renegotiate
- Second opinions an independent look at an IT quote or proposal before you sign
- Project oversight upgrades and rollouts kept on scope, on time and documented
- Risk input end-of-life systems and the security questions insurers and customers ask
Our services
IT consulting services we provide
Each area has its own page with the detail. Start with one problem, such as a manual process or an unused Microsoft 365 licence, and build from there.
AI consulting
Where AI fits in your business, which tools to trust and how to roll them out securely.
Automation→Business automation
Repetitive tasks and approvals moved into workflows, so nobody re-keys data.
Microsoft 365→Microsoft 365 consulting
Teams, SharePoint and Power Platform set up so you use what you already pay for.
Planning→IT strategy and vCIO
A technology roadmap and budget, with a virtual CIO who owns the plan.
Change→Digital transformation
People, processes and systems reworked around a better way of working.
Works alongside
Find the right starting point
Which IT consulting service fits your problem
Consulting usually starts with a frustration, long before anyone names a service. Match what you are dealing with to where we would begin.
| What you are dealing with | Where to start | What you get |
|---|---|---|
| Staff re-key the same data into two or three systems | Business automation | A workflow moving the data for them, tested with your team |
| Everyone is asking about AI, and some staff already use it | AI consulting | A short list of safe, useful uses and the rules around them |
| You pay for Microsoft 365 but mostly use email | Microsoft 365 consulting | Teams, SharePoint and the right licences set up around how you work |
| IT decisions feel reactive and hardware fails all at once | IT strategy and vCIO | A roadmap and budget for the next one to three years |
| The way the business works has outgrown its systems | Digital transformation | A staged plan to change processes and systems together |
| A large IT quote or proposal is on your desk | A second opinion | An independent view before you sign |
Our approach
How an IT consulting engagement works
Good consulting changes how the business works as well as what it knows. We work in small, tested steps, and each change proves itself before the next one starts. For long-term planning, see our IT strategy and vCIO page.
Listen
We talk to the people doing the work, as well as leadership, to find where time and money leak away.
Step01Prioritise
You get a short list of changes ranked by effort and payoff, with the quick wins first.
Step02Pilot
We try the first change with a small group, so it works before the whole business adopts it.
Step03Roll out
Each change goes live with training and documentation, so it keeps working after we step back.
Step04Review
We check what changed, what it saved and what comes next, then update the plan.
Step05
Choosing a consultant
Questions to ask any IT consultant
Whether or not you choose Elscomm, put these to any IT consulting company in Sydney before you engage them. The answers show whether you will walk away with decisions or a document.
10 questions before you engage
- Who will do the work? The person in the sales meeting should be the person giving the advice.
- Do you know how our systems run day to day? Advice from someone who supports your systems fits them better.
- What will we have in our hands at the end? A written list of decisions and owners beats a long report.
- How do you decide what to automate first? Look for effort and payoff, ahead of whichever tool is newest.
- Which AI tools do you recommend, and why? Ask how each one handles your business data.
- Will this work with the Microsoft 365 licences we already pay for? Some automations need extra licences, so ask before you start.
- How do you test a change before rolling it out? A small pilot group should come before the whole business.
- Who maintains it after you finish? Automations and AI tools need an owner once they are live.
- How will we measure whether it worked? Agree the time saved or the cost cut before you start.
- What do you do when you would not recommend a change? A good consultant tells you when to leave something alone.
Who it suits
Who Elscomm IT consulting suits
Most of our clients have between 15 and 70 staff. At this size, technology decisions land on the owner or a general manager, usually on top of their main job, and outside advice saves the most time.
- Owners and managers making technology decisions without an IT manager
- Teams losing hours to manual data entry
- Businesses unsure where AI fits
- Businesses paying for Microsoft 365 features nobody uses
- Growing firms planning the next one to three years
- Professional services, accounting, construction and healthcare
Industry pages: accounting, financial services, construction, healthcare, schools and medium businesses.
Get started
Get started with a free IT assessment
Consulting with Elscomm begins with a free assessment, so you know what is worth changing before you spend anything.
- Talk to usTell us what is slowing your team down and what decision is coming up.
- We assessA free look at your systems, your Microsoft 365 setup and the processes behind the problem.
- You get a planThe first changes to make, in order, with a fixed quote and every extra in writing.
FAQs
IT consulting: common questions
Straight answers to what Sydney businesses ask about AI, automation, Microsoft 365 and getting outside IT advice.
How much does IT consulting cost in Sydney?
It depends on the scope. A one-off review, such as an AI readiness check or a Microsoft 365 review, is quoted as a fixed piece of work. Ongoing advice, such as a virtual CIO, usually runs as a monthly arrangement. Elscomm gives a fixed quote after a free assessment, with every extra in writing.
Who provides IT consulting in Sydney for businesses of 15 to 70 staff?
Elscomm is an IT consulting and managed IT company based in North Sydney (business address: Level 25, 100 Mount Street), advising Sydney businesses of 15 to 70 staff since 2006. Our consultants work across AI, automation, Microsoft 365, digital transformation and IT strategy.
Do we need IT consulting if we already have managed IT?
Managed IT keeps today running. IT consulting decides where the business goes next: what to automate, where AI fits and what to replace. If nobody makes those decisions on purpose, whoever is selling ends up making them.
How could AI actually help a business our size?
The useful wins are usually small and specific: summarising meetings and long email threads, drafting documents from templates, searching your own files faster and handling routine requests. We start with the tasks your team repeats every week and test AI on those first.
Is it safe to use ChatGPT, Copilot or other AI tools with business data?
It depends on the tool and the account. OpenAI says it uses content from its individual ChatGPT services to train its models unless the user opts out, but by default it does not train on inputs or outputs from ChatGPT Business, ChatGPT Enterprise or its API. For Microsoft 365 Copilot, Microsoft says prompts, responses and data accessed through Microsoft Graph are not used to train foundation models. Start with a short AI policy naming the approved tools and the data staff may put into them.
What is Microsoft 365 Copilot, and is it worth it?
Microsoft 365 Copilot is Microsoft's AI assistant inside apps such as Word, Excel, PowerPoint, Outlook and Teams, licensed per user as an add-on. It only surfaces organisational data the individual user has at least view permission for. It also surfaces everything those permissions allow, so a file shared too widely becomes easy to find. We tidy SharePoint and access first, then roll Copilot out to a pilot group. Copilot Chat comes at no extra cost with Microsoft 365 Business Basic, Business Standard and Business Premium, which makes it a sensible place to start.
Which business processes should we automate first?
Start with work done often, by the same rules, every time: approvals, staff onboarding, moving data between systems and recurring reports. These give the quickest payoff with the least risk.
Are we getting enough from Microsoft 365?
Many businesses use Microsoft 365 mainly for email and files, while Teams, SharePoint and the security features sit unused. With an eligible Microsoft 365 subscription, Power Automate costs nothing extra for flows relying only on standard connectors. Premium, on-premises and custom connectors need a standalone Power Apps or Power Automate licence. A Microsoft 365 review shows what you pay for, what you use and what to switch on.
Do we need digital transformation consulting?
If your processes still depend on paper, spreadsheets or one person who knows how everything works, yes. Digital transformation reworks the process and the system together, in stages, so the business keeps running while it changes.
When should a business get an IT strategy?
Before a big spend, a contract renewal, an office move, a merger or a server reaching end of support. If technology decisions feel reactive, a roadmap moves them to a time when you make them calmly.
What should we look for in an AI consultant?
Someone who starts with your processes instead of a product, explains how each tool handles your data, pilots changes with a small group first and stays responsible for what they set up.
Can you give a second opinion on an IT quote or proposal?
Yes. We review what is being proposed, whether it fits how your business runs and what to ask before you sign.
What happens after the consulting is finished?
Projects that come out of the plan can be delivered by the same team, through our infrastructure, cloud and Microsoft 365 services, so the advice and the work stay connected.
What size business do you work with?
Established businesses of roughly 15 to 70 staff across Greater Sydney.
Is Elscomm a Microsoft Partner?
Yes. Elscomm is a Microsoft Partner, and Microsoft 365, Power Platform and Copilot sit at the centre of how we approach AI and automation for clients.
How do I get started with IT consulting?
Book a free IT assessment. We look at your systems, your Microsoft 365 setup and the processes behind the problem, then give you a plan and a fixed quote with every extra in writing. Call (02) 8188 9777, Monday to Friday, 8am to 5pm, or book online.
Ready to feel this too?
Click the button for a chat with an Elscomm expert. Tell us what's frustrating you, we'll sort it.
IT consulting across Sydney
Strategy, roadmaps and project work for established teams of 15 to 70 staff. Choose your area for local detail on how we work there.