Small Business IT Support
Small Business IT Support Sydney for teams of 15 to 70 staff
IT support for small business teams who have outgrown the friend who fixes computers. We provide the small business IT support Sydney firms hand their whole IT to: help desk, devices, Microsoft 365 and security, all run by one team.
Rated 5.0 from 89 Google reviews. Prefer to talk? Call (02) 8188 9777, Monday to Friday, 8am to 5pm
IT for small business
Small business IT support for teams that have outgrown ad hoc help
Most small businesses start with a friend, a relative or the one staff member who knows computers. That holds up until the team reaches 15 or 20 people. Then a laptop needs setting up every month, Microsoft 365 licences pile up and nobody is sure the backups work. One scam email can stop the office.
Elscomm provides IT support for small business teams of 15 to 70 staff across Sydney. One team runs your help desk, devices, Microsoft 365, network and security, and the scope goes in writing before you sign. It is the IT support small business owners hand over and stop worrying about. Our business address is Level 25, 100 Mount Street, North Sydney NSW 2060.
We also have pages for accounting firms, healthcare, construction and schools.
Elscomm at a glance
- Business address
- Level 25, 100 Mount Street, North Sydney NSW 2060
- In business since
- 2006
- Built for
- Small businesses of 15 to 70 staff
- Help desk
- Monday to Friday, 8am to 5pm
- Security monitoring
- 24/7
- After hours
- Response for emergencies
- On-site support
- Across Greater Sydney
- Microsoft
- Microsoft Partner
- First step
- Free IT assessment
A help desk your staff can call
Small business IT tech support from engineers who know your setup. Nobody explains the problem twice.
Security that fits your size
The protections a business your size needs, switched on and watched, without enterprise complexity.
One team for everything
Devices, Microsoft 365, internet, phones and software suppliers, all handled by the same people.
Client ratings
Rated by the small businesses we look after
The person who raised each support ticket scores it when we close it, and the results show here live. Our Google reviews sit alongside, written by clients in their own words: Elscomm is rated 5.0 from 89 Google reviews.
Our 90-day promise: three measurable improvements in your first 90 days, or we keep working free until you see them.
Definitions
What counts as a small business in Australia?
There is no single answer. Each government body draws the line where it suits what it is measuring.
| Who defines it | What counts as small | What it is used for |
|---|---|---|
| Australian Bureau of Statistics | Fewer than 20 employees. 20 to 199 is medium. | Business statistics |
| Australian Taxation Office | Aggregated turnover under $10 million (a "small business entity"). Some concessions use lower thresholds. | Most small business tax concessions |
| Fair Work Ombudsman | Fewer than 15 employees (a "small business employer") | Workplace rules such as unfair dismissal |
Where Elscomm fits: 15 to 70 staff
Our clients sit at the top of small and the bottom of medium. By ABS headcount, a 15-person firm is small and a 60-person firm is medium. Their IT problem is the same, though. They are too big for one person who knows computers and too small for an internal IT department.
That gap is what our small business IT support is built for, and it is why we describe ourselves as SME IT support: an IT support provider for SMBs, with small and medium businesses under one agreement. If you have fewer than about 15 staff, a full managed arrangement is usually more than you need, and we will say so at the assessment. If you see yourselves as mid-sized, see our page on IT support for medium businesses.
Sources: ABS business size bands, ATO small business entity rules and the Fair Work Act small business employer definition, as at October 2026. General information, not legal or tax advice.
In practice
What small business IT support looks like, week to week
Most of it is quiet. Here is a normal year with Elscomm.
Day to day
Staff call or email the help desk about anything from a locked account to a printer that will not print. We fix most issues remotely. Security monitoring watches devices and accounts around the clock.
Step01As your team changes
New starters have a laptop and accounts ready on day one. Leavers lose access the day they go. Patches roll out on a schedule, so nobody clicks "update later" again.
Step02Ongoing upkeep
We check backups and run restore tests regularly. Unused Microsoft 365 licences get cancelled. We chase your internet, phone and software suppliers so your office manager does not have to.
Step03Regular reviews
A regular review with the owner or manager covering what we fixed, what is at risk, what it is costing and what to plan next.
Step04Every year
Device replacement planning, help with insurance and client security questionnaires, and Essential Eight or SMB1001 assessments on request.
Step05
What is included
Small business IT services we look after
Our small business IT services cover the day-to-day running of your technology. Think of it as small business tech support services and planning in one agreement. These are the IT services for small businesses that keep staff working. One-off IT support services for small business fix the problem in front of you. Our small business IT support services also do the prevention work that stops it coming back.
Included in small business IT support with Elscomm
- Help desk support remote and on-site, for every staff member
- New starters and leavers laptops and accounts ready on day one, access removed the day someone leaves
- Laptops and desktops set up, patched and monitored
- Microsoft 365 email, Teams, SharePoint, licences and security settings
- Email protection filtering and staff training against scam emails and invoice fraud
- Backups separate, monitored and restore-tested
- Network and Wi-Fi office internet, Wi-Fi and firewall
- Suppliers we deal with your internet, phone and software providers
- Security monitoring 24/7, with a response to serious alerts after hours
- Planning regular reviews of risk, spend and what to do next
Want the detail on each service? See our managed IT services.
Growing with you
How small business IT needs change from 15 to 70 staff
IT support for small companies changes as they grow. A 15-person team and a 60-person team need different things from their IT, so our support shifts with you.
15 to 25 staff: the first proper setup
This is usually when the IT person stops coping. We put the basics in: multi-factor authentication, managed and patched devices, a clean Microsoft 365 setup, tested backups and one help desk for everyone.
25 to 45 staff: making it repeatable
Onboarding happens weekly now. We standardise how devices and accounts get set up, support hybrid work and second sites, watch security around the clock and take over the supplier calls.
45 to 70 staff: proving it to others
Insurers, larger clients and tenders start asking questions. We give you the evidence behind your security, run Essential Eight and SMB1001 assessments on request, plan budgets a year out and work alongside an internal IT person if you have one.
Is it time?
Signs your small business has outgrown ad hoc IT
Signs it is time for proper IT support
- The same problems keep coming back someone fixes the symptom, nobody fixes the cause
- New starters wait for a laptop setup takes days when it should be ready on day one
- Nobody knows the admin passwords or they sit with one person, or a former supplier
- Backups have never been tested you find out they fail when you need them
- Staff fix their own IT hours of work lost to tech problems
- You have had a scam email or a hacked account and nobody is sure it will not happen again
- IT spending is unpredictable every fix is a new bill
- One person holds all the knowledge and they are busy, away or leaving
Compare your options
IT support for small businesses: your options compared
There are four common ways to get IT support for small businesses. Most IT services for small companies fall into one of them. Most firms with 15 to 70 staff end up with a managed IT service for small business teams, because preventing problems is part of what you pay for. It is the most common form of outsourced IT services for small businesses.
| Ad hoc / break-fix | A staff member or friend | In-house IT hire | Managed IT services for small business | |
|---|---|---|---|---|
| How you pay | Per job or per hour | Their time, away from their real job | Salary and on-costs | A fixed monthly fee |
| Who prevents problems | Nobody, until something breaks | Whoever has time | Your hire, when they have time | The provider, as part of the service |
| Cover when someone is away | Whoever is available | Often none | Often none | A team |
| Security | Usually none | Best effort | Depends on one person's skills | Monitored 24/7 |
| Best for | Very small, simple setups | Very early stages | Larger businesses | Small businesses of 15 to 70 staff |
The benefits of managed IT for small business
Managed IT services for small businesses swap surprise bills for one predictable fee. Problems get prevented instead of patched up afterwards. Staff get a help desk instead of a favour, and security stops depending on luck. Small business managed IT services also give you a team's range of skills, which no single hire covers.
How support works
Remote and on-site small business tech support
Most issues get fixed remotely because it is faster: a frozen laptop, a locked account, a printer that will not print. Remote IT support for small business means your staff call or email and an engineer connects to their screen remotely.
When something needs hands on it, like a network fault, a new office setup or hardware, our engineers come on site anywhere across Greater Sydney. Small business computer support should work that way: phone first, then an engineer at your door when it counts. Whatever IT help for small business you need, start with a call.
See how our IT help desk works.
Security
How we keep a small business secure
Attackers target small businesses because they expect weaker protection. Security is part of our support, not a separate product, and every client gets the same baseline:
The security baseline for small businesses
- Multi-factor authentication on email, Microsoft 365 and remote access
- Managed patching of laptops, desktops and servers
- Endpoint detection and response on every device
- Email filtering and staff training against scams
- Separate, tested backups kept out of reach of ransomware
- 24/7 security monitoring with a response to serious alerts after hours
Need more? We run Essential Eight and SMB1001 assessments on request. For the full range, see our IT security services.
Choosing a provider
How to choose IT support companies for small business
Sydney has plenty of IT providers for small businesses, from one-person operators to national firms. Whether or not you choose Elscomm, ask any small business IT service providers these five questions before you sign.
Will the same people support us every time?
A small business needs engineers who know its setup, not a new person on every call.
Question01What is included, and what is billed as extra?
Get it in writing. Projects, hardware and after-hours work are the usual extras.
Question02How do you keep us secure and backed up?
Ask what is switched on for every client and how often backups get tested.
Question03Who owns our accounts and passwords?
Your business should own its domain, Microsoft 365 and admin accounts, in its own name.
Question04Can the service grow with us?
Adding staff, a second office or new software should not mean a new contract.
Question05
Comparing providers side by side? See our guide to the best managed service providers in Sydney.
Planning
Small business IT consulting and planning
Support keeps today running. Planning gets you ready for next year. Small business IT consulting is part of how we work: regular reviews of risk, licences and spend, and a plan for upgrades before they turn urgent.
Our small business technology consulting covers the decisions that come with growth, like moving to the cloud, opening a second office, replacing old devices or picking new software. All the IT solutions for small business we recommend come with a reason and a written scope.
That is how we deliver small business IT services Sydney teams can plan around. Some providers sell IT services small businesses outgrow in a year. We would rather set up small business IT solutions Sydney firms grow into, and IT solutions for small businesses that still make sense in three years. For a longer-term roadmap, see our IT strategy and vCIO services.
Get started
Get started with a free IT assessment
Every small business we work with starts with a free assessment, so you know where you stand before you commit.
- Talk to usTell us how your business works, how many staff you have and what is going wrong.
- We assessA free look at your devices, Microsoft 365, network, security and backups.
- You get a planWhat to fix first, and a fixed quote with every extra in writing.
FAQs
Small business IT support: common questions
Straight answers to what Sydney small businesses ask before choosing IT support.
What is small business IT support?
Small business IT support is ongoing help with the technology a small business runs on: devices, email, Microsoft 365, internet, security and backups. With Elscomm, it is a managed service: one team supports your staff, keeps systems patched and secure, and plans what comes next, for a fixed monthly fee.
What counts as a small business in Australia?
It depends who is asking. The ABS counts businesses with fewer than 20 employees as small, the ATO uses aggregated turnover under $10 million for most small business tax concessions, and the Fair Work Ombudsman uses fewer than 15 employees for workplace rules. Elscomm works with businesses of 15 to 70 staff, which spans the top of small and the bottom of medium.
What IT support does a small business need?
At a minimum: a help desk staff can call, managed and patched devices, Microsoft 365 set up properly, email protection, multi-factor authentication, and backups that are tested. As you grow, add planning, on-site support and someone who deals with your suppliers.
How much does IT support cost for a small business?
Most providers charge a monthly fee per user, based on what is included: help desk, on-site visits, security and backups. We give a fixed quote after a free IT assessment, with every extra listed in writing.
Is managed IT worth it for a small business?
For most small businesses with 15 or more staff, yes. Problems get prevented instead of billed after the fact, security is watched around the clock, and you get a team's range of skills instead of one person's.
Do you support small businesses with fewer than 15 staff?
We work best with small businesses of 15 to 70 staff. Below about 15, a full managed arrangement is usually more than you need, and we will tell you at the assessment.
Do you offer remote and on-site support?
Yes. Most issues are fixed remotely because it is faster, and our engineers come on site across Greater Sydney when something needs hands on it.
What are the benefits of outsourced IT services for small businesses?
A team instead of one person, cover when someone is away, security that is monitored, predictable costs and someone accountable for your IT. You keep control: the agreement says exactly what is included.
How do you keep a small business secure?
Every client gets multi-factor authentication, managed patching, endpoint detection and response, email filtering, tested backups and 24/7 security monitoring. Essential Eight and SMB1001 assessments are available on request.
Can you take over from our current IT person or provider?
Yes. We secure admin access and documentation first, then transfer licences and supplier contacts, and take over support on an agreed date.
Can you work alongside the staff member who looks after our IT now?
Yes. Many small businesses keep that person for day-to-day questions and use Elscomm for the help desk, security, projects and cover when they are away.
Do you look after Microsoft 365 for small businesses?
Yes. Microsoft 365 administration is part of the service: accounts, licences, email security, Teams and SharePoint. Elscomm is a Microsoft Partner.
Which areas of Sydney do you cover?
If you are searching for small business IT support near me in Sydney, we cover businesses across Greater Sydney from our business address in North Sydney, including the Sydney CBD, Chatswood, Parramatta, Norwest, the Northern Beaches and Penrith.
Are you an SME IT support company?
Yes. Elscomm is an SME IT support company built for small and medium businesses of 15 to 70 staff. Our SME IT support covers the help desk, devices, Microsoft 365, security and planning under one agreement.
How quickly do you respond?
The help desk runs Monday to Friday, 8am to 5pm, and issues stopping people working come first. Security monitoring runs 24/7, with a response to emergencies after hours.
How do we get started?
Book a free IT assessment. We look at your devices, Microsoft 365, network, security and backups, then give you a fixed quote with every extra in writing. Call (02) 8188 9777 or book online.
Ready to feel this too?
Click the button for a chat with an Elscomm expert. Tell us what's frustrating you, we'll sort it.
Small business IT support across Sydney
We look after small businesses of 15 to 70 staff across Greater Sydney, with our business address in North Sydney. Choose your area for local detail on how we work there.